The SSENSE Return Policy

To return a purchase, your items must meet the following conditions:

• Be returned within 14 days of your delivery date
• Be in its original, unused, unaltered and unwashed condition
• Be returned with original tags and packaging

Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.

Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.

Please note that Final Sale items are not eligible for a return.

SSENSE reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

Guest orders: If you've placed your order as a Guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return, or contact Customer Care for assistance.

Request a Return 

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