Returns

To initiate a return, please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an SSENSE account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.

United States 

Customers receive free shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Access your ‘Order History’ from your account page
Step 2 - Request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order
Step 4 - Print the label out and carefully follow the instructions