Price Protection Policy and Promotions

Price Adjustment Policy

As a sign of our commitment to providing the best service possible, SSENSE offers customers a price protection policy under the following conditions:

• If an item purchased recently has gone on sale or its price had been reduced within 14 days of having placed the order.
• The item in question is still available on the SSENSE website in the same style and size purchased.
• Price adjustments may only be applied once per item.

If these conditions are met, please contact the Customer Care team so that they can refund the difference onto the original method of payment.

Price Match Policy

If an item is sold by another online retailer at a lower price, SSENSE will match their price. To know if an item qualifies, please refer to the conditions below:

• The online retailer must be an authorized retailer
• The same style, size, colour, material and season of the item must be in stock on the retailer’s website at the time the price match request is made
• The price to be matched cannot be a sale price, it must be advertised at full price
• The final checkout price, including shipping fees, taxes and duty fees, must be lower than the final SSENSE checkout price
• The final price is advertised in the same currency as the price listed on the SSENSE website
• The lower price must not be a pricing error
• The lower price must not include cash back, bonus, bulk purchase, quantity limits or packages
• The lower price must not include offers not available to the general public - including trade, special event, club or membership offers 
• The lower price must not include clearance, seconds or display items

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request. In doing so, you need to provide us proof of the competitor's advertised price for the identical item, either at the time of purchase if in-store or within 14 days after your purchase / at the time of purchase if in-store or on-line. We need these details so that we can verify your request.

Promotions and Codes

SSENSE occasionally offers promotional codes to loyal customers.

When attempting to apply these codes, please note that some conditions apply:

• The promotional codes have no monetary value, are non-transferable, non-exchangeable and cannot be converted into currency.
• Items previously discounted (i.e sale items) may not be eligible for further discount
• Codes are redeemable online and in-store unless otherwise indicated
• For orders containing multiple items, the discount provided will be distributed amongst all eligible items
• Discounted items returned to SSENSE will be refunded in the amount paid and not the original value of the item(s)
• If a code is invalid or expired, a replacement will not be issued
• Only one code may be applied per order

Additional terms and conditions may apply to individual promotions from time to time, and SSENSE will advise you of those where applicable.

Sign up for our newsletter, join our Facebook page and follow us on Instagram and Twitter to find out about the latest promotions and sales.

For more information on how SSENSE use your personal data, including for the purpose of administering promotions, please refer to the SSENSE Privacy Policy here.

Additional terms applicable to SHOP15 promotional code:

• This promotional code is valid until May 10th, 2020 at 11:59 AM EST and cannot be combined with any other offer, discount, or promotional code.
• SSENSE reserves the right to terminate, change, or extend the promotion at any time.
• This promotional code cannot be applied to purchases of items from the following brands: Acne Studios, Alexander McQueen, Balenciaga, Bottega Veneta, Christian Louboutin, Comme des Garçons Play, Comme des Garçons Wallets, Converse x Essentials, Dries Van Noten, Golden Goose, Gucci, Jimmy Choo, Loewe, Miu Miu, Moncler, Prada, S.R. STUDIO LA, Saint Laurent, Stone Island, Nike x Stüssy, Thom Browne, Yeezy, The Row, Burberry.
• To apply this 15% discount to your order, enter the promotional code SHOP15 at checkout.
•  This promotional code can only be redeemed online or within the SSENSE app.
• Please note that this offer is not applicable to purchases made at the SSENSE boutique.
• Offer strictly valid on purchases shipped to a valid address in Canada.
• Repeated use of this code is permitted by the coupon recipient, within the eligible promotional period dates.
• Promotional code applicable to select regular priced merchandise and will be deducted from the selling price before taxes. Discount not applicable to shipping fees.
• We reserve the right, in our sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse or for any other reason.
• This promotional code is not applicable to items already marked on sale, and cannot be combined with any other applicable rebate, discount offer, or promotional code. 

Additional terms applicable to SHOP20 promotional code:

• This promotional code is valid until May 10th, 2020 at 11:59 AM EST and cannot be combined with any other offer, discount, or promotional code.
• SSENSE reserves the right to terminate, change, or extend the promotion at any time.
• The promotional code cannot be applied to items from the following brands and designers: Acne Studios, Alexander McQueen, Balenciaga, Bottega Veneta, Canada Goose, Christian Louboutin, Comme des Garçons Play, Comme des Garçons Wallets, Converse x Essentials, Dries Van Noten, Fendi, Givenchy, Golden Goose, Gucci, Jimmy Choo, Loewe, Miu Miu, Moncler, Prada, S.R. STUDIO LA, Saint Laurent, Stone Island, Nike x Stüssy, Thom Browne, Valentino, Yeezy, The Row, Burberry.
• To apply this 20% discount to your order, enter the promotional code SHOP20 at checkout.
• This promotional code can only be redeemed online or within the SSENSE app.
• Please note that this offer is not applicable to purchases made at the SSENSE boutique.
• Offer strictly valid on purchases shipped to a valid address in the United States.
• Repeated use of code is permitted by coupon recipient, within the eligible promotional period dates.
• Promotional code applicable to select regular priced merchandise and will be deducted from the price before taxes. Discount not applicable to shipping fees.
• SSENSE reserves the right, in our sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse or for any other reason.
• This promotional code is not applicable to items already marked on sale, and cannot be used in conjunction with any other applicable rebate, discount offer, or promotional code.